May the force be with you: Successful change management in the age of the customer
The transformation towards customer focus is one of the toughest management challenges a company can undertake. In this paper we share some lessons learned for a successful journey. In fact, change management is not difficult – it’s just hard work.
In this white paper we present insights and an approach for a successful change journey.
The white paper is written by Peter Nordström, Senior Partner at Differ, with extensive experience from large transformation initiatives
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