May the force be with you: Successful change management in the age of the customer

The transformation towards customer focus is one of the toughest management challenges a company can undertake. In this paper we share some lessons learned for a successful journey. In fact, change management is not difficult – it’s just hard work.

In this white paper we present insights and an approach for a successful change journey.

Download the full PDF here.

The white paper is written by Peter Nordström, Senior Partner at Differ, with extensive experience from large transformation initiatives

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Event
April 11, 2019

A deep-dive into customer experience – kvällsevent 8/5

Få inspiration för att ta ditt företags kundupplevelse till nästa nivå, samt tips och idéer som hjälper dig att briljera inför kollegorna.

Blog
March 28, 2019

Putting Truth First Is Crucial When Building a Brand

2019 is now in full-speed and so far, the first months of the year have offered a lot of interesting customer insights. Presented below are three important insights that we…

News
March 6, 2019

Differ investerar i Experience Management med ett nytt Lab

Managementkonsultbolaget Differ breddar verksamheten ytterligare och tar in feedback-specialisten CustX under vingarna. 

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