May the force be with you: Successful change management in the age of the customer

The transformation towards customer focus is one of the toughest management challenges a company can undertake. In this paper we share some lessons learned for a successful journey. In fact, change management is not difficult – it’s just hard work.

In this white paper we present insights and an approach for a successful change journey.

Download the full PDF here.

The white paper is written by Peter Nordström, Senior Partner at Differ, with extensive experience from large transformation initiatives

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