SOLUTIONS

Passionate about what we do

At Differ we work within all topline related disciplines. We understand how to build a brand, what creates a positive customer experience and the driving forces behind revenue generation.

Strategy development is our core activity, but we also support our clients through the whole process from insight development to strategy realization.

BOOST BRANDS

We believe in brands as strategic assets. Treated with the right mix of insight, creativity and commercial acumen, they can lead way to more dedicated employees and expanding revenues.

BOOST BRANDS

• Market research and segmentation
• Brand positioning
• Brand architecture
• Strategic communication

INNOVATE OFFERINGS

Evolve or die. Innovation is for many a means to survive, and for all a proven road to growth. We help you to the right strategy, but also to the set-up, methods and ideas you need to disrupt.

INNOVATE OFFERINGS

• Innovation strategy
• Business model transformation
• Servitization/digitalization of offerings
• Pricing

OPTIMIZE CUSTOMER LIFECYCLE

Why work hard to build new relationships, when you can deepen the ones you already have? Your largest source of growth is hidden within your own customer base. We help you understand it and transform your business to capture it.

OPTIMIZE CUSTOMER LIFECYCLE

• Go-to-market strategy
• Customer base segmentation and strategy
• Loyalty strategy and concept design
• Campaign management and automation

DESIGN CUSTOMER EXPERIENCES

Everything we do starts with the customer. Only by truly understanding what troubles them and what makes them tick can we design services and experiences that gets their liking and earns their loyalty.

DESIGN CUSTOMER EXPERIENCES

• Customer research
• Customer journey mapping
• Service design
• Customer experience management and NPS

TRANSFORM FRONTLINE PROCESSES

In today’s world, there is always a better way. Together, we can discover the potential in digitalization to radically improve work processes and strengthen customer touchpoints.

TRANSFORM FRONTLINE PROCESSES

• Digitalized customer interface
• Advanced customer analytics
• Marketing automation
• Frontline set-up and governance