In most industries, the market landscape is changing at an unprecedented pace and scale. Transparency is greater than ever, customers have become more elusive and harder to segment, values like…

Hyped buzzwords or attractive competitive tools? Remove the classical obstacles to transformation through a holistic change program addressing three dimensions of change. Access to the right capabilities and correct data…

Thou shalt love thy customer as thyself. Give way to the corporate commandment of the 21st century. But in our endless strive to achieve more loyal customers, let’s not forget…