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Introducing a Project Management Office (PMO) to guide business development priorities


When business development fails to gain expected traction, organizations often focus on project execution. Sometimes the issue lies not with individual projects, but with how all projects are governed as a whole. We assisted our client in implementing a modern Project Management Office (PMO) function.

A key player in the Swedish energy sector aims to enhance its business by introducing new offerings and improving efficiency, while maintaining high levels of customer satisfaction. 

The client sought to improve the governance, efficiency, and customer satisfaction of its internal processes. However, progress was hampered by ineffective governance of business development and general project management, as well as unsatisfactory management and administration of IT systems. Overall, the client felt that the pace of development and efficiency of the business was below desired levels and not aligned with strategic or operational goals. The client requested a more business-driven and rational portfolio management of initiatives with a focus on efficiency and cost control. 

A management system was created to analyze the challenges and needs of the business. Differ designed the system by mapping the current core business, management, and support processes against applicable standards such as ISO 9001:2015 and COBIT 5. This provided a roadmap for a customized management system that met the client's needs without unnecessary complexity. 

With the required governance structures in place, we established a Project Management Office (PMO) and a mandatory project process that emphasized mapping business needs and analyzing requirements. These changes significantly improved the procurement of IT systems, the success rate of implementation projects, and alignment with strategic and operational goals.  

The PMO was integrated into the annual management cycle, particularly for business development. We also established cross-functional forums for information and knowledge sharing to improve technology and systems lifecycle management. The result was an improvement in the effectiveness of internal governance and business development. 

For more information, contact:

Per Grape

+46 70-150 36 07

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